IT Initiatives of T.S.R.T.C.

TSRTC has been a pioneer in implementation I.T. in the state of Telangana. Implementation and effective use of IT has helped TSRTC in:-

  1. Providing better Services to Passengers
  2. Reduction of passengers' waiting time at the time of ticketing & issue of bus passes.
  3. Effective Managerial Controls.
  4. Reduction in waiting time of conductors at the counters.
  5. Effective Maintenance Management of Vehicles.
  6. Faster communication of information.
  7. Better inventory control.
  8. Standardization and simplification.
  9. Effective Transfer Pricing and better Inter-Unit transactions.
  10. Better Service to the Employees in Welfare schemes.

On line Ticketing Counter
The bus passes being issued through counter at Rathifile Bus Station.

Web camera connected to the computer system facilitating easy issue of bus passes

Major Areas of IT Applications

OLTAS-Online Ticket Accounting System

TIMs - Ticket Issuing Machines

PMS - Personnel Management System

OPRS - Online Passenger Reservation System

PAAS - Pass Automation and Accountal System.

Implemented at Vijayawada, Visakhapatnam and Twin Cities.

Maintenance : VEMAS - Vehicle Maintenance & Testing system.

Inventory Management System:

STOINS -Stores Inventory System.

OLIMS - Online Inventory Management System.

Computer Aided Design Systems:

CIVIL- CAD Work Stations.

MIS - Management Information Systems.


PRS - Pay Roll System.

PFAS - PF Accounting System , RM - Cobol -85 with Unix enviroment in House.

FACTIS- Financial Accounting Information System.


SRBS (Staff Retirement Benefit Scheme) FoxBase + under Unix Multiuser environment.

SBT (Staff Benevolent Thrift Fund) SCO - FoxBase + under SCO Unix Multiuser environment.

CCS (Employees' Cooperative Credit & Thrift Society)

HMS (Hospital Management SYSTEMS)


Unix/Linux Operating System , Network systems, DOS/Windows , CAD Work Stations, Computerized Vehicle Testing Equipment

Software Used : COBOL , Pro *C, FOX BASE, FOX PRO, VISUAL BASIC 5/6, ORACLE 7.X, Oracle 8g/10g. Oracle Apps and EBS(R-12)

Advance-cum-current tickets are issued through computer at the following Bus Stations. (Click here to see the list)

Online Passenger Reservation System :

Booking facility through web interface is provided at various Reservation Centers that facilitates ticket issue on 'Any-where to Any-where basis'. The Online Passenger Reservation System (OPRS) is implemented at 117 Bus Stations throughout the Corporation with about 6000 services and 1692 ATB Agents (Paper ticket).

The following features are provided through OPRS project:

  • Ticket Booking Modes – Agents, Bus Stations Counters, e-Ticketing, IVRS Ticketing.
  • 1692+ agents spread across AP, Chennai, Shirdi, Goa, Mumbai, Pune, Orissa etc.
  • Planning to increase the existing agents from 1600 to 5000 by liberalising the rules imposed on agents by replacing the existing pre-printed tickets with white paper based tickets and allowing SMS also as a valid travel document.
  • Various Payment Options like Credit Card, Debit Card and Net Banking for e-Ticketing.
  • Wait Listing Option for all types of buses – First of its kind in STUs across India.
  • Paper Less Travel – Passengers can travel showing the ticket SMS instead of carrying Hardcopy. This is an TSRTC initiative to encourage the "GO GREEN" concept.
  • Dinner On Board for high end A.C. buses – First of its kind in STUs across India. Passengers can order the food they like from the menu while booking the tickets itself.
  • Connecting to the customers through social media like Facebook/Twitter. Have a dedicated team to maintain and reply to customer queries.
  • Live Chat to address the problems for online customers.

Benefits to Passengers from OPRS:

  • Information available on fingertips.
  • Ability to book tickets sitting at home using Credit/Debit Cards & Net Banking.
  • Option to Purchase Waitlisted Tickets.
  • Can book tickets anywhere to anywhere
  • Ability to pay in cash,credit card
  • Avail Value Added Services like Accommodation and Dinner On Board etc.,

Central Call Center:

  • Unique one of its kind service in all STUs with a Toll Free number i.e., 1800 200 4599.
  • Established to handle the customer grievances through a centralized system.
  • Currently Handling 3000+ calls/ 300 live chats, 200 emails per day.
  • Addressing the Complaints pertaining to the services, behavior of the crew, bus stations and punctuality of the services.
  • Plays a key role in arranging the immediate relief to the passengers in case of breakdown of vehicles.
  • Addressing passenger grievances related to the credit and debit card transactions.
  • Enquiries with related to the availability of the services and seats for online ticketing.
  • Enquiries regarding the usage of the OPRS.
  • Enquiry about the Boarding Points.
  • Feedback related to the TSRTC services and other facilities.
  • Gives customers the freedom to call and get necessary information 24x7.
  • Can book the ticket over the IVRS (Interactive Voice Response System).

Corporate office network and Intranet :


Corporate Office Networking: A well established LAN is provided in the Corporate Office located in RTC X roads, Hyderabad and is protected with Anti Virus. A paperless office is the aim of networking. Similarly, this office is connected with MGBS and JBS, the two major Bus Stations in the twin cities, Bus Body Building Workshop at Miyapur and Hospital at Tarnaka in Hyderabad through a fibre cable, besides being connected to all the Zonal and Regional offices and Depots through APSWAN network.

Attendance Monitoring System : Bio metric Attendance Monitoring System is introduced in TSRTC Bus Bhavab and at Tarnaka Hospital with an aim to Automate Muster Rolls of the Officers,employees, Doctors and paramedical staff.

Ticket Issuing Machines (TIMs) : Ticket Issuing Machines (TIM's) were introduced in TSRTC in May 2000. The main aim of introducing TIMs is to issue tickets even after completion of ground booking and to pick up more no. of passengers en-route. Also with a view that the Management can derive information on various fronts like punctuality analysis, travel patterns of the public, economic viability of service, saving of stationery and generate MIS reports from the database. Similarly the crew will be benefited by issuing a single ticket to a group of passengers, avoiding of ticket punching and S.R. closing, instantaneous remittance of reports. At present there are 18217 TIMs(Conductors Tims 13865 and Driver TIMs 4352) are being utilised.
Pass Automation & Accountal System (PAAS) Project: This Project is developed in three tier architecture using Oracle as back end (database) and Dotnet as front end. 33 types of passes are being issued through 53 centers in Hyderabad City, VJA AND VSP. Bus passes are issued from 8.00 A.M. to 8.00 P.M. on week days, 9.00 A.M. to 3.00 P.M. on Sundays and Holidays. Citizens can take pass at any center in Hyderabad and can renew at any center.

Computer Training: All the 6 Zonal Staff Training Colleges and the Training Academy are provided with full fledged computer systems for imparting training to System supervisors on application software and system administration of operating systems.

  • Regional/ Zonal core group supervisors are trained on latest developments and software maintenance.
  • Assistant Depot clerks of the depots are trained on the day to day activities to be carried out on the application software and operating system.
  • For advanced courses, all the categories who are using computers are trained at reputed Training Institutes.

Centralised Integrated Solutions: TSRTC initaited the process of migration and Integration of all the existing IT projects to latest ERP technologies i.e. Oracle Apps, EBS(R-12). TSRTC is the foremostSTU to take up the task of this kind in Public Transport Undertakings.

Advantages of CIS :

  • TSRTC can upgrade the existing IT projects to latest technologies including additon of new areas where computerisation is yet to be achieved.
  • Avoidance of redundancy and duplication of data being centrally availabe for effective and efficieint decision making.
  • Advancement of technologies can also be updated in the organisation alongwith the organisations of similar business across globe.
  • The Managers in the Organisation will be exposed to the latest technologies.
  • Profit/Loss of the Corporation can be viewed in real time standards and the measures could be taken up effectively.
  • Accounts reconciliation will take place at one server.
  • GPS based Vehicle Tracking Equipment will be installed in the buses identified to be covered under the Project. The service/route in which each bus is operated will be assigned to each Vehicle Tracking device.
  • The geographical positional coordinates (Latitude and Longitude) are captured by the Vehicle Tracking equipment and transmitted to the Central Data Center at predetermined intervals, through GPRS, for which one SIM card will be installed in each Vehicle Tracking Unit. Based on the route on which the bus travels and its current position, the estimated time of arrival of the bus at all the subsequent stages will be calculated by the application which will be installed in the Data Center. This information will then be sent to the LED/LCD displays concerned, through GPRS for which a SIM card will be installed in the PIS controller of each LED/LCD display Unit. This information is then displayed by the Display Unit.
  • The project is planned to cover about 3,502 buses including 1476 JNNURM buses and 410 conventional Metro buses operating in in Hyderabad, Visakhapatnam, Vijayawada and Tirupathi cities. The remaining 1616 are Special type services operating on Long Distance corridors viz Karimnagar-Hyderabad, Hyderabad-Bangalore and Vijayawada – Chennai/Tirupathi.

Achievements in Computerization :

  • All 97 Depots(100%) have been computerized.
  • Highest number of Bus Stations computerized for passenger reservations.
  • 100% computerization of pay rolls and P. F. accounting for all the employees.
  • Complete on-line inventory management in seven Zonal/one Regional Stores and a Bus Body Building Workshop Stores.
  • Design of bus body designs using CAD workstations.
  • Design of Civil engineering infrastructure using CAD and STAAD software packages.
  • Computerized MIS for Depots / Divisions/ Regions/ Corporate office .
  • Computerized vehicle-testing machine in use to check effectiveness of braking, steering, lighting and exhaust systems.
  • All Regional Offices and Depots are connected to RTCWAN and provided with broad band connections.
  • Computer controlled platform announcement system and electronic display boards at Mahatma Gandhi Bus Station, Hyderabad.
  • Computerized On-line Bus Pass System implemented in Twin Cities, VJA and VSP.
  • Ticket Issuing Machines (TIMs) 18243 Conductors TIms and 8120 Driver Tims introduced.
  • Operating 24X7X365 days tollfree Central Call Centre to address the passenger complaints, grievances etc.,
  • Computerised 34 dispensaries and Corporate Hospital at Tarnaka which includes OP module, Pharmacy, Clinical module,Lab, Blood bank, Operation theatre, Radiology and Maternity ward


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