1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable as per the mentioned slabs here.
2. Cancellation of tickets with discounts will be as per the rules in force. However, cancellation charges will be worked out on the collected fare of the ticket
and refund amount will be fare collected less cancellation fee. Further, cancellation charges are applicable on actual fare only.
3. Reservation fee and service charges are not refundable.
4. The cancellation for e-ticket and refund rules slab wise (excluding the reservation fee, which is non refundable) are as follows:
More than 48 hrs before the Schedule service start time at origin of the bus.
Only reservation charges
From 48 hrs before and up to 24 hrs. before the Schedule service start time at origin of the bus.
10% of the actual fare + Reservation charges
From 24 hrs before and up to 2 hrs before the Schedule service start time at origin of the bus
25% of the actual fare + Reservation charges
Up to 1 hr before Schedule service start time at origin of the bus.
50% of the actual fare + reservation charges.
Service Cancellation by TSRTC
a) If service is cancelled by TSRTC for any reason, customer can cancel the ticket within 15 days from the date of journey to get full refund, except Service Fee.
b) Cancellation is not allowed after 15 days from the date of journey.